Lieferung

Wir haben ein spezielles 48-Stunden-Serviceteam für Reklamationen eingerichtet, das sich um Fehler und Ersatzteile kümmert, wenn solche Situationen auftreten. Um es zu kontaktieren, brauchen Sie nur unser Formular zur 48-Stunden-Beantwortung von Reklamationen auszufüllen, indem Sie HIER KLICKEN

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Das Formular verlangt von Ihnen, dass Sie Bilder zeigen, damit wir das Problem diagnostizieren und versuchen können, innerhalb von 48 Stunden eine Lösung und eine konkrete Vorgehensweise zu finden.

Do not worry, just pop us an email or call us and we will update your order. If your changes require partial refunds or additional payments we will contact you to arrange this as long as it is within 24-36 hours of your order being placed.

Due to the growth in online credit card fraud, once we receive your order we require 24 hours to validate your address and make the necessary fraud checks - this is to protect both you and us. After we have made these checks your order will then be live in our system. At this point, if you have ordered an "in stock" product you will be contacted by our exclusive two man delivery service.

In the event you have not yet been contacted and wish to get an update call your allocated delivery company quoting your postcode and they will be happy to give you feedback on the status of your delivery, your allocated courier company will be sent to you by email, if you do not received this please contact us directly. Pre orders will not be processed until the stock has arrived, which is according to the lead time communicated to you at the time of ordering. Please do not call for updates on pre-orders prior to your confirmed lead time as no information will be available until your order is in stock. 

We do not deliver on evenings and only certain routes are available for a Saturday delivery. Collections on weekends are not possible. Availability for Saturday deliveries is incredibly limited so please do not assume that a Saturday delivery is possible. You will need to place your order and get an official confirmation from the courier company that they have agreed to a Saturday delivery for you, which may mean it will take longer to deliver your order than our usual stated times.  

We have setup a dedicated 48hr Claim Response team to handle faults and replacement parts when those situations arise. To access this, you need only to fill out our 48hr Claim Response form by CLICKING HERE

The form will require you to show images so that we can diagnose the issue and look to get a resolution and course of action finalised within 48 hours.

We aim to get all deliveries on stock out to you within 3-10 working days (except Scotland, Cornwall and Devon which can take up to 10 working days). If you choose to order the product directly from the furniture maker to enjoy price discounts you will need to wait a while longer whilst we produce it for you. The order lead time will always be communciated on the product page when you order and although each product is slightly different a rule of thumb is it will take between 3-8 weeks.

We cannot be held responsible for customers providing incorrect contact details which result in delays to final delivery of orders.

Weekend deliveries are not accepted as standard but special arrangements can be made if absolutely necessary. Please contact 01322422340 to discuss this with our two man delivery service.

Unfortunately, there are some places where we are unable to offer free two man delivery to. If your postcode is any one of the below then please email us at support@outandout.com for us to find a suitable courier to have your goods delivered:

IV4, IV54, IV6, IV7, IV8, IV9, IV10, IV11, IV14, IV15, IV16, IV17, IV18, IV19, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV37, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV53, IV55, IV56, IV63, LL52, LL53, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, KA27, KA28, PA20, PA21, PA22, PA23, PA23, PA23, PA24, PA25, PA26, PA27, PA28, PA28, PA29, PA30, PA31, PA31, PA32, PA33, PA34, PA35, PA37, PA38, PA39, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, JE1, JE2, JE3, JE4, JE5, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10, BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT72, BT73, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

We have currently suspended all deliveries to non-mainland UK as we are experiencing a high volume of orders at this time. 

In the event you have an agreed, pre-arranged delivery slot with our courier company (which has been confirmed by email and SMS), but you are not available at the delivery address at the agreed time slot, we may insist on a re-delivery charge of £35, depending on your circumstances.  If you are not present at the delivery address to receive your delivery at the agreed time slot and you subsequently decide to cancel your order, we will charge a cancellation fee of £35, if your order has a value of £250 or more.  If your order is less than £250, we will not charge any fees and will issue you a full refund. 

Once you have confirmed your delivery booking with our courier and they have designed the delivery route around your confirmation, if you wish to cancel your order completely we must charge a cancellation fee of £35. In the event you simply want delivery on a different date, you are free to request this but a complete cancellation will result in a cancelation fee.  

If you have any questions on or in addition to the above, please Get In Touch via our online form or call the team on 02037 728752. 

All orders placed by 11th December will be delivered before Christmas Day. Any orders placed after that time cannot be guaranteed delivery before Christmas but it is always possible that delivery will be made. After placing your order you are more than welcome to discuss your delivery and find a reasonable solution directly with our courier but we cannot guarantee delivery prior to order placement for orders placed after 11th December.  

Health and safety standards do not permit our dediated delivery company to deliver upstairs, particularly when to do so when not only endanger the safety of the delivery staff but also potential risk damaging the product or your home. For this reason we recommend that if you live in a home with restricted access that you contact our dedicated delivery company after placing your order to discuss the restrictions as in the event delivery is attempted and preparations have not been made, the delivery will be denied and you will incur a £35 failed delivery fee.

We will always do everything we can to make deliveries up staircases and we do this on a regular basis but the limitations have to be communicated clearly and honestly so that we can prepare our staff in the correct way.